Terms & Conditions

1. Products and prices

These are the current products for new purchases. Read the relevant product page for its stated deliverables. Earlier verified purchases remain subject to their accepted scope and terms; they are not converted into a different product by this page.

2. Application and interpretation

These Terms & Conditions explain use of the Storefront HQ website and purchases of its editable digital resources, focused services and Seller Campaign Club membership. “We”, “us” and “our” mean the seller identified in the Seller and contact section. “You” means the person making an enquiry, placing an order or using a supplied resource. References to a product include a service or membership where appropriate.

Read these terms together with the relevant product page, the details displayed before payment and any scope expressly agreed for your order. Examples and free guidance do not enlarge the paid deliverables. Ask us to clarify an inconsistency before paying instead of assuming that an additional service is included. Mandatory legal rights take priority over a conflicting statement here.

Whether a buyer acts as a consumer or for business purposes depends on applicable law and the facts, not merely a label or checkbox. These terms do not impose a new business-only or US-only sales restriction. Verified earlier purchases remain governed by the scope and terms accepted for those purchases; a later website update does not silently replace them.

3. Enquiries, orders and correcting information

The Contact and Product enquiry forms are enquiry channels. Sending a form, viewing a product page, using free triage or opening an email draft does not place a paid order, reserve capacity or verify ownership of an email address. Tell us which product interests you and provide enough non-sensitive context to check that its stated scope fits your need.

Before authorising payment, check the product, price, currency, billing frequency and purchase email. For a focused service, identify the relevant public URL and reported need. Correct mistakes before paying. If you notice an error afterwards, contact us promptly with the product name and payment reference. Do not submit another payment solely because a confirmation page has not updated.

A requested discount, custom task, extra deliverable or different timing is not agreed merely because it appears in an enquiry. Any separately agreed arrangement must be confirmed clearly. No statement on this page means that purchases are available while the website displays an enquiry-only or payment-unavailable state. An enquiry itself does not authorise a charge.

4. Prices, currency and payment verification

The current catalogue prices on this page are in pounds sterling (GBP). A one-time product is not a subscription. Seller Campaign Club is a monthly recurring subscription, as explained below. Review the total and billing frequency Stripe displays before committing to a charge. Optional extras require separate agreement; they are not automatically included in a catalogue purchase.

Stripe processes card and supported payment-method details on its payment interface. Storefront HQ does not ask you to email card numbers, security codes, bank passwords or authentication codes. Your bank or provider may apply its own currency-conversion or other fees. Those are separate from the GBP product price and are not a reason to assume that the catalogue is priced in another currency.

A payment-page visit, a purported payment email or a return to a success page is not, by itself, our verification of cleared payment. Digital access and paid fulfilment require a safely matched confirmed payment record. Pending or failed payments do not unlock delivery. These technical safeguards do not remove any legal right relating to money actually charged.

5. Focused services and implementation responsibility

Product Page Rescue covers one public product page. The described rewrite and public-page recommendations are delivered within 2 business days. Your team publishes the changes in its platform and checks that product facts, specifications, claims, pricing and policy statements remain accurate. This product does not include an entire store rebuild or store-admin implementation.

Store Emergency Check covers one reported public storefront issue, with an initial diagnosis within 24 hours and one public retest after repair. The work records the reproduction result, public URL, time and environment, observed behaviour, uncertainty, repair direction and an acceptance check. A diagnosis is not a promise that we will implement code, configure a merchant account or resolve a third party’s system.

Provide the public URLs, the step that appears to fail and relevant browser, device, market or deadline information. If required context is missing or the issue cannot be accessed publicly, we explain that limitation rather than imply that a diagnosis has occurred. We do not silently change a delivery promise. Any necessary change to agreed scope or timing must be discussed with you.

The included retest concerns the same reported public issue after your implementer’s repair. Tell us when that repair is available and identify relevant changes. Unrelated defects, private-system investigation, implementation projects and ongoing monitoring are not automatically included in that one retest. The customer remains responsible for implementation, platform configuration and business decisions.

6. Evidence, findings and diagnostic limitations

A public observation is a point-in-time result. Content, inventory, variants, delivery eligibility, third-party scripts and platform behaviour can change. A symptom seen in one browser or market may not occur in every session. We distinguish what was observed from a likely explanation and from a repair that still requires implementation and acceptance testing.

We do not infer lost revenue, a conversion improvement, a security breach or private-system behaviour merely from public source code, a screenshot or a failed interaction. An inability to reproduce an issue is a result with limitations, not proof that nobody experienced it. An acceptance check helps the implementer test the relevant behaviour; it is not a guarantee about every possible storefront journey.

These products are not a penetration test, a security certification, a complete accessibility-conformance audit or an account-recovery service. Do not send merchant-admin credentials or request activity requiring unauthorised access, real customer transactions or interference with another store. We state uncertainty when public evidence is incomplete.

7. Digital resources and compatible software

Store Launch Kit supplies seven editable launch resources after confirmed payment. Launch resources and Campaign Club packs use English-language Markdown and CSV files suitable for ordinary text editors and spreadsheet applications. They are practical templates and guidance, not a hosted shop, an installed theme or an automated marketing system. Purchasing a checklist does not mean that its tasks have been performed for your business.

You are responsible for having a suitable device and application to open and edit the files. Formatting and CSV-import behaviour vary between applications. Preserve the original files before adapting them. Check example values, placeholders, dates, product claims and links before publishing or relying on an adapted version. A sample entry is not evidence that its figures apply to your business.

Where a statutory cancellation period applies, payment alone is not a request to waive it. We must obtain any express request and acknowledgement required by applicable rules before early digital supply. Mandatory remedies for faulty or misdescribed content remain available. An acknowledgement about immediate access is not a blanket no-refunds policy.

8. Permitted adaptation and resource use

Digital files are supplied for the buyer’s own business use. You may edit templates and use the resulting material in that business, after checking accuracy and suitability. Original resources may not be resold, republished as a template library, distributed to unrelated businesses or represented as another person’s original resources.

Your product facts, photographs, branding and other material remain yours or their respective owner’s. A purchase does not grant rights in third-party brands, images, fonts or other material you add. Obtain appropriate permission for what you incorporate. Do not use an example claim, illustration or worked demonstration as proof of a fact about your own product.

9. Seller Campaign Club, renewal and cancellation

Seller Campaign Club costs £19 GBP per month and provides a new practical campaign pack each month. There is no minimum term. The recurring charge and billing frequency must be displayed before subscription. This is not a one-time payment. A general enquiry does not enrol you or authorise recurring charges.

You can cancel through Stripe. Cancellation stops future renewal and does not remove files already lawfully supplied. You can also email Storefront HQ if you have difficulty finding or using the cancellation route. Do not send payment passwords or authentication codes when requesting assistance.

Access to new member files depends on an active, valid subscription. A failed renewal, cancellation or expired access state may need verification before a later pack can be downloaded. We do not describe pending or failed renewal money as cleared. If a charge or access state seems incorrect, provide the purchase email and relevant Stripe reference so it can be checked.

Save a copy of files lawfully supplied during membership. Cancellation does not remove statutory rights relating to an earlier charge or faulty content. These terms do not add a cancellation fee, a minimum commitment or an automatic charge for a separate product.

Manage or cancel Seller Campaign Club through Stripe.

10. Delivery, onboarding and access problems

The catalogue and product page specify the relevant delivery. Digital resources are supplied only after confirmed payment and any applicable supply requirements have been satisfied. Focused services require the public URLs and context needed for the agreed work. Use the onboarding instructions for the product actually purchased rather than supplying private access.

A confirmation page may initially show a verification state while a signed payment event is processed. Refreshing it does not create a second order or prove cleared payment. If a paid order remains inaccessible, contact us with the product, purchase email and receipt or session reference. We investigate instead of asking you to pay again as the default solution.

Do not publish private download or order-session URLs. Access references may be sensitive even though they are not card details. Replacement access must be checked against the relevant order. A form submission or a public email address alone does not establish ownership of a purchase.

11. Consumer cancellation and early service requests

Where consumer cancellation rules apply, we apply the cancellation period, information requirements and remedies those rules require. Mandatory rights are not lost simply because a template is intended for business use or because payment was processed successfully. Ask before requesting early supply if you are unsure which rules apply to your order.

If a consumer asks for work to start during an applicable cancellation period, we obtain the required express request before starting. If cancellation remains available after work begins, applicable law may permit a proportionate charge for service properly supplied up to cancellation. The circumstances and legal requirements must be checked; this document does not create an automatic percentage charge or penalty.

For digital content, an express early-supply request and acknowledgement concerning cancellation must be obtained where required. Such an acknowledgement does not remove rights relating to faulty or misdescribed content. Do not assume that a general acceptance of website terms is evidence that every separate supply-consent requirement has been met.

12. Refunds, incorrect charges and complaints

Send cancellation notices, refund requests and complaints to the email in the Seller and contact section. Include the product, purchase email, Stripe receipt or session reference and a concise explanation. Include public reproduction steps if relevant. Do not include a full card number, security code, merchant password or private customer records.

We consider the purchased description, agreed scope, delivery evidence and applicable mandatory rights when investigating. Nothing here excludes a remedy the law requires. If content or work is materially different from its description, tell us so an appropriate remedy can be identified. Asking for help does not require surrendering a right that cannot lawfully be restricted.

Refunds, disputes and incorrect-charge reports require verification of the actual payment and circumstances. An email claiming that a payment occurred is not sufficient to authorise a refund to an unrelated person or destination. These safeguards are not intended to prevent a genuine buyer from obtaining an applicable remedy.

13. Free triage, worked examples and illustrations

The free triage tool suggests a next public check from the inputs you select. It does not inspect your store, establish a root cause or confirm paid-product suitability without further context. A recommendation is not a statement that a failure has already been reproduced.

Worked examples using our controlled demonstration are labelled demonstrations, not client results. Illustrative store scenes are not evidence of customer relationships, testimonials or revenue generated by our work. Adapt an example acceptance check to the actual reported issue rather than assuming that its demonstration result applies to another store.

Using free content does not create a paid engagement or authorise a charge. A later recommendation must fit the actual request and catalogue scope. No example, prompt or template promises a particular level of sales, profit, ranking or conversion, or implies platform endorsement.

14. Information you provide and public feedback

Provide accurate enquiry and order information and only material you are entitled to share. Remove passwords, authentication tokens, private order information and other people’s personal data from URLs, messages and screenshots. If a task cannot be described without private merchant access or confidential records, explain that limitation instead of sending those records.

A feedback submission is not automatically a published review. Publication requires the relevant permission and moderation. Private email addresses and operational submission information are not intended to appear in a public review. Give genuine feedback about your own experience; do not submit a fabricated rating or another person’s statement as your own.

An enquiry, feedback submission or community post is not blanket permission for unrelated marketing. The privacy notice explains handling of contact, enquiry, feedback and order information. These terms do not replace that notice or create permission to publish private records.

Read the privacy notice for further information.

15. Appropriate use of the website and services

Use the website and resources lawfully, without interfering with other visitors or systems. Do not bypass payment verification, access another person’s order, submit malicious content, impersonate a buyer or distribute unwanted messages through our forms. Do not ask us to place unauthorised orders, contact a merchant’s customers or enter a merchant backend.

A public-storefront service does not authorise a security attack, circumvention of platform controls or collection of private contact information. We may explain that a request is outside scope or cannot safely be carried out. That explanation does not silently remove an obligation already accepted for a valid paid order; the resulting situation must be addressed with the buyer and applicable law in mind.

16. Third-party platforms and external links

Storefront HQ is independent of Shopify, Stripe and other ecommerce or payment platforms. Naming a platform, describing a supported public journey or linking to documentation does not mean it endorses this business. Your own platform, bank and payment-provider relationships remain subject to those third parties’ relevant terms.

External services can change their availability, interfaces and behaviour. We do not represent a platform’s private configuration, operational decision or processing timing as being under our control. We remain responsible for our own agreed work and for describing the limitations of the public evidence we provide.

17. Responsibilities and protected rights

Our work is limited to the product description and any properly agreed order scope. Your team retains implementation, configuration and business-decision responsibility. Review adapted campaign copy, imagery, offers and policy statements before publishing them. A template cannot establish that a claim about a particular product is true.

Templates and observations are practical operational material, not legal, tax, accounting, security or accessibility-conformance advice. They do not certify compliance with every law or platform rule. Seek a qualified adviser where a decision requires that expertise, particularly for regulated products, customer rights or jurisdiction-specific obligations.

Nothing in these terms excludes a right or liability where doing so would be unlawful. This document does not add a blanket faulty-delivery exclusion, compulsory arbitration or a waiver of mandatory consumer protections. Responsibility depends on the agreed work, facts and applicable law. These terms are not a guarantee that a dispute can never arise.

18. Contract records, changes and resolving questions

Save or print these terms, the relevant product page and purchase confirmation. Stripe supplies the payment receipt; Storefront HQ supplies digital access or service onboarding after confirmed payment. Keep receipt and order references private and available if a payment, delivery or cancellation question arises.

We may update website explanations and these terms for future activity. The date identifies this version. An update does not silently change the price, scope, billing frequency or mandatory rights associated with an earlier purchase. An agreed variation to an existing order must be communicated clearly instead of inferred from a later webpage.

If information is unclear or inconsistent, contact us before relying on an assumption about scope. For a dispute, provide the relevant facts and the remedy sought so the issue can be considered. This contact process does not prevent use of a mandatory complaint, court or other remedy available under applicable law.